Purchasing

Patrons can purchase tickets on-line, over the telephone or in-person at the Box Office. On-line sales are available 24 hours a day, 7 days a week. Tickets may also be purchased one hour prior to all events at the box office. The Box Office is open for telephone and in-person sales Monday-Friday from 10:00am to 4:00pm. The Box Office is closed on Saturdays and Sundays.

Riviera Theatre Ticketing Service is located at 67 Webster Street, North Tonawanda, NY 14120. The building is accessible from Webster Street Only.

The Box Office operates out of kiosk in the outer lobby.

Hours of Operation

Our current Box Office hours of operation are:

Monday-Friday: 10:00AM-4:00PM Saturday & Sunday: Closed

Please note that online ticket sales for all events end 3 hours prior to the event start time. The Box Office and Will Call are open 1 hour prior to any performance which includes evenings and weekend shows for ticket purchase.

The Box Office, Business Office and Theatre are closed for most holidays.

Methods of Payment

We accept the following methods of payment: Cash (USD only), VISA, MasterCard, American Express, Discover, or a personal check with proper identification. Checks are made payable to the Riviera Theatre. *Box Office transactions that are paid for in cash or personal check will have processing fees waived.

Order by Phone or Internet

To charge tickets by telephone, call when the Box Office is open at (716) 692-2413. Tickets are also available online 24 hours a day, 7 days a week at rivieratheatre.org.

The Fine Print

All ticket sales may be subject to Facilities and Handling Fees at the time of purchase. All performances, dates and times are subject to change. Sale of tickets on the premises other than by authorized Box Office Staff is strictly prohibited. In the interest of all patrons as well as the performers on stage, latecomers and any persons leaving the auditorium will not be seated until a suitable break in the program.

No Refunds or Exchanges

The Riviera Theatre has a “No Refunds/No Exchange” Policy on all sales. Sales are final.

Gift Cards

Riviera Theatre Box Office sells Gift Cards, in any denomination via our website (print at home or email), or during regular operating hours. Gift Cards are valid at the Riviera Theatre Box Office for Shows and Events whose ticketing is handled by the Riviera Theatre. Please note that select events use their own tickets and Gift Cards may not be accepted on those events.

*Gift Cards do not expire.

Purchase Online

3rd Party Resellers

We have seen a sharp increase in patrons who have purchased tickets to some of our events via 3rd party ticket websites. We strongly urge you to not use these websites as they can be illegitimate. Please only purchase tickets from our box office or official website, RivieraTheatre.org. Vendini is our official online ticketing system and your payment is always processed securely. We are not responsible for transactions on any other website or reseller.

Ticket/AudienceView Policy

Privacy Policy

NO REFUNDS OR EXCHANGES. YOU ASSUME ALL RISK AND DANGER INCIDENTAL TO THE EXHIBITION, EVENT, OR PERFORMANCE WHETHER OCCURRING PRIOR TO, DURING, OR AFTER SAID SHOW. YOU ASSUME ALL RISK AND DANGER OF INJURY AND YOU AGREE THAT THE MANAGEMENT, ITS AGENTS, AND THE PERFORMERS ARE NOT RESPONSIBLE OR LIABLE FOR ANY INJURIES RESULTING FROM SUCH CAUSES. NO ALCOHOL, DRUGS, WEAPONS, FOOD, OR GLASS CONTAINERS ALLOWED. NO RECORDING DEVICES, OR VIDEO CAMERAS PERMITTED. NO TRANSMISSION OR AIDING IN TRANSMITTING ANY DESCRIPTION, ACCOUNT, PICTURE, OR REPRODUCTION OF THE EVENT, GAME, PERFORMANCE, OR EXHIBITION. YOU HEREBY CONSENT TO THE REASONABLE SEARCH FOR ALCOHOLIC BEVERAGES, DRUGS, OR WEAPONS. YOU FURTHER CONSENT TO THE USE OF YOUR IMAGE OR LIKENESS INCIDENTAL TO ANY DISPLAY, TRANSMISSION, OR REPRODUCTION OF THE EVENT. MANAGEMENT RESERVES THE RIGHT TO REFUSE ADMISSION OR EJECT ANY PERSON WHOSE CONDUCT IS DEEMED BY MANAGEMENT TO BE DISORDERLY OR WHO FAILS TO COMPLY WITH THE TERMS AND CONDITIONS HEREIN. IN THE EVENT OF A CANCELLATION FOR WHICH THERE IS NO RESCHEDULED DATE, A REFUND FOR THIS TICKET MAY BE ISSUED AT THE OPTION OF THE MANAGEMENT AND MAY NOT INCLUDE ADDITIONAL TICKETING FEES (I.E., TICKETING OPERATIONS FEE, SHIPPING FEES, ETC.).

Refund Policy

ALL SALES ARE FINAL. No refunds or exchanges. In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management. Please remember that the recording of any live event is a violation of US Copyright Laws. Flash Photography is prohibited. No outside food or drink may be brought into the theatre.

All dates, times, acts and ticket prices are subject to change without notice.

*Opening acts may change without notice, but is not a condition of sales/refunds.

Fundraising Policy

All Donations are FINAL. NO REFUNDS ON ANY DONATIONS.