Patrons can purchase tickets on-line, over the telephone or in-person at the Box Office. On-line sales are available 24 hours a day, 7 days a week. Tickets may also be purchased one hour prior to all events at the box office. The Box Office is open for telephone and in-person sales Monday-Friday from 10:00am to 4:00pm. The Box Office is closed on Saturdays and Sundays.
Riviera Theatre Ticketing Service is located at 67 Webster Street, North Tonawanda, NY 14120. The building is accessible from Webster Street Only.
Most days during the week, the Box Office operates out of the upstairs offices located on the mezzanine level. For handicapped patrons or those who can not make it up the stairs, ring the doorbell at the bottom of the stairs and someone will come down to assist you in the Kiosk.
Hours of Operation
Our current Box Office hours of operation are:
December 24 – January 1: CLOSED
January 2: Box Office Re-Opens (M-F 10a-4p)
Additionally, the Box Office and Will Call are open 1 hour prior to any performance which includes evenings and weekend shows. The Box Office and Will Call are open 30 minutes prior to movie events.
The Box Office, Business Office and Theatre are closed for Holidays.
Methods of Payment
We accept the following methods of payment: Cash (USD only), VISA, MasterCard, American Express, Discover, or a personal check with proper identification. Checks are made payable to the Riviera Theatre. *Box Office transactions that are paid for in cash or personal check will have processing fees waived.
Order by Phone or Internet
To charge tickets by telephone, call when the Box Office is open at (716) 692-2413. Tickets are also available online 24 hours a day, 7 days a week at rivieratheatre.org.
The Fine Print
All ticket sales may be subject to Facilities and Handling Fees at the time of purchase. All performances, dates and times are subject to change. Sale of tickets on the premises other than by authorized Box Office Staff is strictly prohibited. In the interest of all patrons as well as the performers on stage, latecomers and any persons leaving the auditorium will not be seated until a suitable break in the program.
No Refunds or Exchanges
The Riviera Theatre has a “No Refunds/No Exchange” Policy on all sales. Sales are final.
Riviera Theatre Box Office sells Gift Cards, in any denomination via our website (print at home), or during regular operating hours. Gift Cards are valid at the Riviera Theatre Box Office for Shows and Events whose ticketing is handled by the Riviera Theatre. Please note that select events use their own tickets and Gift Cards may not be accepted on those events. *Gift Cards are valid for 60 months after purchase.
3rd Party Resellers
We have seen a sharp increase in patrons who have purchased tickets to some of our events via 3rd party ticket websites. We strongly urge you to not use these websites as they can be illegitimate. Please only purchase tickets from our box office or official website, RivieraTheatre.org. Vendini is our official online ticketing system and your payment is always processed securely. We are not responsible for transactions on any other website or reseller.
Riviera Theatre & Performing Arts Ctr (“Member”) outsources their box office services to Vendini, the provider of the ticketing/donation service. Vendini values the privacy of our members and customers. Vendini does not sell any personal information to other companies.
Vendini provides Members statistics in aggregate so Member can track the effectiveness of their online transactions. Vendini will provide Members with enough information to provide you with services and promotional purposes if applicable.
In keeping to the highest web standards, Vendini has provided additional information on what we track.
Vendini’s application servers store your IP address in standard server logs. We use your IP address to diagnose problems, and optimize (and maintain) our servers. Vendini may use this information in aggregate to provide statistics to our Members.
We use browser cookies to keep track of your individual session state; how many tickets, donation amount, event details, etc. This also allows us to differentiate you from another patron.
Vendini does not belong to any group that tracks users across web sites.
Contact and Personal Information
Vendini reserves the right to share a Member’s and patron’s contact and personal information with individuals and/or entities for legitimate purposes such as copyright infringement claims brought against a member for the images found in it. We would use this information only as necessary.
If Vendini does use mailing lists for advertising or promotional purposes, we will always have a clear mechanism for you to remove yourself from future mailings.
Vendini may require information for shipping and billing. Vendini may only use this information for promotional purposes if you explicitly grant us permission. Without explicit permission, Vendini will not use any addresses gathered through our service except for order processing. Addresses are never shared with parties other than our members.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Conditions of Sale and Policies
ALL SALES ARE FINAL. No refunds or exchanges. In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management.
NO REFUNDS OR EXCHANGES. YOU ASSUME ALL RISK AND DANGER INCIDENTAL TO THE GAME, EXHIBITION, EVENT, OR PERFORMANCE WHETHER OCCURRING PRIOR TO, DURING, OR AFTER SAID SHOW. YOU ASSUME ALL RISK AND DANGER OF BEING INJURED BY THROWN, BATTERED, KICKED, SHOT, ETC. OBJECTS AND YOU AGREE THAT THE MANAGEMENT, ITS AGENTS, AND THE PERFORMERS ARE NOT RESPONSIBLE OR LIABLE FOR ANY INJURIES RESULTING FROM SUCH CAUSES. NO ALCOHOL, DRUGS, WEAPONS, FOOD, OR GLASS CONTAINERS ALLOWED. NO RECORDING DEVICES, STILL CAMERAS, OR VIDEO CAMERAS PERMITTED. NO TRANSMISSION OR AIDING IN TRANSMITTING ANY DESCRIPTION, ACCOUNT, PICTURE, OR REPRODUCTION OF THE EVENT, GAME, PERFORMANCE, OR EXHIBITION. YOU HEREBY CONSENT TO THE REASONABLE SEARCH FOR ALCOHOLIC BEVERAGES, DRUGS, OR WEAPONS. YOU FURTHER CONSENT TO THE USE OF YOUR IMAGE OR LIKENESS INCIDENTAL TO ANY DISPLAY, TRANSMISSION, OR REPRODUCTION OF THE EVENT. MANAGEMENT RESERVES THE RIGHT TO REFUSE ADMISSION OR EJECT ANY PERSON WHOSE CONDUCT IS DEEMED BY MANAGEMENT TO BE DISORDERLY OR WHO FAILS TO COMPLY WITH THE TERMS AND CONDITIONS HEREIN. IN THE EVENT OF A CANCELLATION FOR WHICH THERE IS NO RESCHEDULED DATE, A REFUND FOR THIS TICKET MAY BE ISSUED AT THE OPTION OF THE MANAGEMENT AND MAY NOT INCLUDE ADDITIONAL TICKETING FEES (I.E., TICKETING OPERATIONS FEE, SHIPPING FEES, ETC.).